Helpdesk: 1-844-868-7666 or email help@touro.edu

TCworksapce Black Screen

Incident Report for Touro University - Central IT

Identified

If you see a black screen after signing in to TCWorkspace, please follow these steps:

1. Click the Citrix toolbar at the top of the black screen.
3. Select Disconnect or Log Out from the toolbar.
3. In the pop-up window, click Log Out.
4. Wait while the "Signing Out" message appears on the screen. This may take up to a minute.
5. Once the sign-out process is complete, sign back in to TCWorkspace.

This should resolve the issue and allow your session to load normally. If the problem persists, please contact the IT Help Desk at help@touro.edu.

Posted Sep 22, 2026 - 09:15 EDT

This incident affects: TCWorkspace Group (TCWorkspace Virtual Desktops).