Helpdesk: call 1-844-868-7666 or email help.TouroOne@touro.edu
Update - The carrier has provided a repair date of 11/27.
Nov 17, 12:01 EST
Update - Repairs are ongoing at this time technicians are working from West 53rd to West 54th on 10th Avenue. We have been advised that technicians are continuing to work at the manhole, and we do not yet have an estimated time of repair. The temporary solution is still in place.
Nov 17, 11:46 EST
Update - Repairs are ongoing at this time and we do not yet have an estimated time of repair. The temporary solution is still in place.
Nov 16, 11:13 EST
Update - Repairs are ongoing at this time and we do not yet have an estimated time of repair. The temporary solution is still in place. A Verizon technician was onsite doing a survey and is looking into options for a more permanent solution.
Nov 15, 14:28 EST
Update - Repairs are ongoing at this time and we do not yet have an estimated time of repair. The temporary solution is still in place. A Verizon technician is onsite doing a survey in order to change the repair to a more permanent solution.
Nov 15, 11:08 EST
Update - Repairs are ongoing at this time and we do not yet have an estimated time of repair. The temporary solution is still in place.
Nov 14, 13:27 EST
Update - i have been notified by the carrier that part of the repair is completed. the temporary solution is still installed and working.
Nov 13, 14:33 EST
Update - The temporary solution is still installed and working. This is part of a larger outage in the area and we have been given a repair date of 11/10.
Nov 6, 10:14 EST
Update - There is a temporary solution in place that has restored full service.
Nov 2, 14:08 EDT
Update - The technician that was onsite today was unable to complete the repairs as the equipment in the manhole is still wet from the flooding. There is another dispatch for repair set for tomorrow.
Nov 1, 18:20 EDT
Identified - A technician from the carrier has been dispatched for further repair today.
Nov 1, 10:58 EDT
Investigating - A temporary solution has been put in place, outgoing calls can be made and incoming calls to 212-287-3500 can be received.
Oct 31, 14:30 EDT
Update - verizon tech has isolated the problem after coming on-site. Verizon has identified wet pairs and has to have construction and maintenance be dispatched to the flooded underground manhole to drain the manhole before service can be restored.
Oct 31, 11:55 EDT
Identified - The carrier has identified an issue and a technician is set to dispatch but they don't have an estimated time of repair yet. We will be bringing in a temporary solution and will try to get it working.
Oct 31, 08:58 EDT
Update - The carrier has identified an error and is escalating the testing in order to isolate the problem.
Oct 30, 16:18 EDT
Investigating - Telephone service issues at Lander college for Women, 227 west 60th street, the is currently no incoming telephone service, we have opened a ticket with the carrier.
Oct 30, 14:30 EDT
Blackboard   ? Operational
TouroOne Portal   ? Operational
TouroOne INB   ? Operational
TouroOne SSB   ? Operational
TouchNet   ? Operational
NYMC Operational
Internet   Operational
Email   Operational
Phone System   Operational
Voicemail System   Operational
Network   Operational
Touro New York Operational
Faculty/Staff Email   Operational
Touro New York Student Email   Operational
Touro College of Dental Medicine   Operational
TouroLaw   Operational
Touro Nevada Operational
Internet   Operational
Email   Operational
Phone System   Operational
Voicemail System   Operational
Network   Operational
File Server   Operational
AllScripts EMR   Operational
AllScripts PM   Operational
Health Center Fax   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Blackboard Maintenance Nov 19, 00:00-06:00 EST
On Sunday, November 19, between 12 am and 6 am ET, users may experience intermittent Blackboard service/access due to vendor-required maintenance/update.
Posted on Nov 8, 19:07 EST
NYMC Email System Maintenance Nov 19, 23:00 - Nov 20, 01:00 EST
The IT Department will be performing maintenance on the email system. The system will be offline and users will be unable to send, receive, or view email during the maintenance window.
Posted on Nov 17, 13:41 EST
Past Incidents
Nov 18, 2017

No incidents reported today.

Nov 16, 2017
Resolved - issue has been resolved
Nov 16, 07:28 EST
Monitoring - The issue has been resolved with power cycling the ISPs equipment. we will continue to monitor this for approximately one hour.
Nov 15, 12:40 EST
Investigating - We see that 360 Neptune is off-line, investigating the cause now. We will advise on status.
Nov 15, 12:24 EST
Nov 15, 2017
Resolved - The issue has been resolved at this time.
Nov 15, 07:30 EST
Monitoring - The issue has been resolved, we will continue to monitor the problem and update the status of there are any recurrences.
Nov 14, 14:30 EST
Investigating - After moving the network devices to a battery backup, we are seeing the site off-line, we are working with local support to identify and resolve the issue.
Nov 14, 13:09 EST
Nov 12, 2017

No incidents reported.

Nov 11, 2017

No incidents reported.

Nov 10, 2017

No incidents reported.

Nov 9, 2017
Resolved - The issue has been resolved. Backed up email is being delivered. Email is back to normal.
Nov 9, 20:26 EST
Identified - Email from touro.edu email accounts on Microsoft Office 365 are currently not going through to tun.touro.edu email accounts. We are in contact with Microsoft to resolve the issue.
Nov 9, 18:49 EST
Resolved - Resolved with no issues.
Nov 9, 20:05 EST
Monitoring - We have identified and resolved the issue and are monitoring the status. Please contact our helpdesk i you have any recurring issues with the affected services.
Nov 9, 19:14 EST
Update - We are currently seeing a problem with users trying to authenticate to the "Touro" SSID. We are actively working on trying to identify what the cause of this issue is. As a workaround, the "Touro Guest" SSID should be available for your basic internet needs. Please check the status page periodically for updates.
Nov 9, 16:19 EST
Identified - This issue has been identified and includes our email relay (IE: sending emails from copiers). The estimated time to completion should be approximately one hour.
Nov 9, 11:33 EST
Investigating - We are currently seeing a problem with users trying to authenticate to the "Touro" SSID. We are actively working on trying to identify what the cause of this issue is. As a workaround, the "Touro Guest" SSID should be available for your basic internet needs. Please check the status page periodically for updates.
Nov 9, 08:48 EST
Completed - The upgrade was complete and successful.
Nov 9, 11:07 EST
Scheduled - We will be upgrading the telephone system at School for Lifelong Education, 1273 53rd street Brooklyn. During this time telephone service will be intermittent.
Nov 8, 19:05 EST
Nov 8, 2017

No incidents reported.

Nov 7, 2017

No incidents reported.

Nov 5, 2017

No incidents reported.

Nov 4, 2017

No incidents reported.