Helpdesk: 1-844-868-7666 or email help@touro.edu
Minor Service Outage

About This Site

Welcome to Touro College and University Systems systems status page. All community member emails are enrolled in this service. We will post all known and planned services interruptions.

Information Security and Risk Mitigation Operational
Administrative Security Alerts ? Operational
Student Security Alerts Operational
TouroOne Operational
TouroOne Portal ? Operational
Self Service (SSB) ? Operational
Application Navigator - Admin Pages Operational
OneBuy ? Operational
TouchNet ? Operational
Parchment/Printing ? Operational
Communications Partial Outage
Student Email(@student.touro.edu) ? Operational
Faculty & Staff Email ? Operational
Canvas ? Operational
Mitel Office Phones (Touro Central Voice) ? Partial Outage
Location Based Services: Networks, Internet, Wifi, Website and VPN Operational
Touro New York- Long Island Campus Operational
Touro New York- Middletown Operational
Touro New York- Harlem Operational
Touro New York- Imaging School Operational
Touro California Campus Operational
Touro Nevada Campus Operational
Touro New York- NYC Locations ? Operational
New York Medical College Operational
Touro College of Dental Medicine Operational
NYC Podiatric Medicine Operational
HTC Operational
Applications Operational
Qualtrics Operational
Service Now ? Operational
School Dude Operational
PaperCut Operational
ExamSoft Operational
DocuSign Operational
TCWorkspace Group Operational
TCWorkspace Virtual Desktops Operational
TCWorkspace Applications Operational
Reporting Operational
Tableau Operational
Clinics/Health Practices Operational
AllScripts- Nevada Operational
AllScripts PM- Nevada Operational
Health Center Fax- Nevada Operational
Box Operational
Box Web Application Operational
Box Desktop Client Operational
Box Login/SSO Operational
Box Box Sync Operational
Box Box Drive Operational
Box Box Edit / Tools Operational
Box Login/SSO Operational
Box Box Website Operational
Box Uploads/Downloads Operational
Duo Operational
Duo Core Authentication Service Operational
Duo Push Delivery Operational
Duo Phone Call Delivery Operational
Duo SMS Message Delivery Operational
Zoom Operational
Zoom Web Portal Operational
Zoom Zoom Meetings Operational
Zoom Zoom Phone Operational
Zoom Zoom Cloud Room Connector Operational
Zoom Zoom Connector for Polycom Operational
AnyConnect VPN Services ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
TouroOne Maintenance Jun 6, 00:00-00:05 EDT
Due to scheduled network updates, TouroOne will experience a short outage during this time frame.
Posted on May 18, 15:04 EDT
Past Incidents
May 22, 2022
VPN Outage
Completed - The scheduled maintenance has been completed.
May 22, 00:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 21, 23:00 EDT
Scheduled - VPN will experience intermittent outages during this timeframe.
May 18, 15:01 EDT
May 21, 2022
May 20, 2022

No incidents reported.

May 19, 2022
Banner PROD Outage
Resolved - This incident has been resolved.
May 19, 14:49 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
May 19, 14:34 EDT
Identified - The issue has been identified and we are working with the hosting provider to resolve the issue. Banner continues to experience issues during this time.
May 19, 13:41 EDT
Investigating - We are currently experiencing an outage to Banner PROD. We are investigating the issue.
May 19, 13:02 EDT
May 18, 2022

No incidents reported.

May 17, 2022

No incidents reported.

May 16, 2022

No incidents reported.

May 15, 2022

No incidents reported.

May 14, 2022
Banner Document Management (BDM) Maintenance
Completed - The scheduled maintenance has been completed.
May 14, 04:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 01:30 EDT
Scheduled - Banner Document Management (BDM) will be undergoing Ellucian maintenance during this time. As a result, BDM will be unavailable in this timeframe.
May 11, 12:00 EDT
May 13, 2022

No incidents reported.

May 12, 2022
TouroOne TEST / Banner TEST Maintenance
Completed - The scheduled maintenance has been completed.
May 12, 04:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 11, 22:02 EDT
Scheduled - TouroOne TEST environment and pertinent TEST applications, including Banner TEST and SSB TEST, will experience an intermittent outage from 10 pm EDT on Wednesday, May 11 to 4 am EDT on Thursday, May 12.
May 11, 15:48 EDT
May 11, 2022
May 10, 2022

No incidents reported.

May 9, 2022
Degree Works Outage
Resolved - This incident has been resolved.
May 9, 19:19 EDT
Investigating - Degree Works is currently experiencing an outage. We are actively investigating this with the vendor - Ellucian.
May 9, 15:14 EDT
There will be a system upgrade happening from 11:00pm to 12:00am EST. Outages are not expected, but may occur.
Resolved - This incident has been resolved.
May 9, 09:39 EDT
Identified - The issue has been identified and a fix is being implemented.
May 6, 17:51 EDT
May 8, 2022
Tourone Maintenance
Completed - The scheduled maintenance has been completed.
May 8, 04:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 7, 22:00 EDT
Scheduled - During this maintenance window TouroOne Portal and Self Service will experience intermittent outages.

To access single sign-on (SSO) applications (Canvas) search “Direct Access to TouroOne Applications During Maintenance” at help.touro.edu

Ellucian applications will experience periodic unavailability during this timeframe (Banner, Degree Works).
May 3, 17:45 EDT
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