Helpdesk: 1-844-868-7666 or email help@touro.edu
Google Workspace Education Plus Licensing Issue
Investigating - IT is currently investigating an issue affecting a small subset of users who may be unable to access certain Google Workspace Education Plus features.
Impacted users may experience limited access to Plus-specific capabilities, including Gemini features in Google Docs, Sheets, Slides, and Forms,
Our team is working to identify the root cause and restore access to affected users. We will provide updates as more information becomes available.
Aug 21, 2026 - 12:45 EDT

About This Site

Welcome to Touro University systems status page. All community member emails are enrolled in this service. We will post all known and planned services interruptions.

Uptime over the past 90 days. View historical uptime.
Information Security and Risk Mitigation Operational
Administrative Security Alerts Operational
Student Security Alerts Operational
TouroOne Operational
TouroOne Portal Operational
Self Service (SSB) Operational
Application Navigator - Admin Pages Operational
OneBuy Operational
TouchNet Operational
Parchment/Printing Operational
Communications Operational
Student Email (@student.touro.edu) Operational
Faculty & Staff Email Operational
Canvas Operational
Mitel Office Phones (Touro Central Voice) Operational
Listservs Operational
Banner Communications Management (BCM) Operational
Location Based Services: Networks, Internet, Wifi, Website and VPN Operational
Touro New York- Long Island Campus Operational
Touro New York- Middletown Operational
Touro New York- Harlem Operational
Touro New York- Imaging School Operational
Touro California Campus Operational
Touro Nevada Campus Operational
Touro New York- NYC Locations Operational
New York Medical College Operational
Touro College of Dental Medicine Operational
NYC Podiatric Medicine Operational
HTC Operational
NYC 3 Times Square Cross River Campus Operational
Applications Operational
90 days ago
100.0 % uptime
Today
Qualtrics Operational
Service Now Operational
PaperCut Operational
ExamSoft Operational
DocuSign Operational
Banner Document Management (BDM) Operational
Banner Access Management (BAM) Operational
Degree Works Operational
Banner Enterprise Identity System (BEIS) Operational
Unimarket Operational
Azure Labs Virtual Machines Operational
90 days ago
100.0 % uptime
Today
Touro University Library Operational
90 days ago
100.0 % uptime
Today
Meditrek Operational
90 days ago
100.0 % uptime
Today
Applications Tools Operational
Banner Workflow Operational
Automic Operational
Banner Event Publisher (BEP) Operational
Evisions Operational
Intellecheck Operational
Formfusion Operational
TCWorkspace Group Operational
TCWorkspace Virtual Desktops Operational
TCWorkspace Applications Operational
Reporting Operational
Tableau Operational
Clinics/Health Practices Operational
AllScripts- Nevada Operational
AllScripts PM- Nevada Operational
Health Center Fax- Nevada Operational
Box Operational
Box Web Application Operational
Box Desktop Client Operational
Box Login/SSO Operational
Box Box Sync Operational
Box Box Drive Operational
Box Box Edit / Tools Operational
Box Login/SSO Operational
Box Box Website Operational
Box Uploads/Downloads Operational
Duo Operational
Duo Core Authentication Service Operational
Duo Push Delivery Operational
Duo Phone Call Delivery Operational
Duo SMS Message Delivery Operational
Zoom Operational
Zoom Web Portal Operational
Zoom Zoom Meetings Operational
Zoom Zoom Phone Operational
Zoom Zoom Cloud Room Connector Operational
Zoom Zoom Connector for Polycom Operational
Course Dog Operational
Academic Scheduling Operational
Events Operational
Course Catalog Operational
Curriculum Operational
VPN Services Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Aug 23, 2026

Planned Weekend Maintenance
Completed - The scheduled maintenance has been completed.
Aug 23, 04:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 22, 23:30 EDT
Scheduled - Our hosting provider, Ellucian, will be performing required maintenance. During this time, Ellucian applications such as Banner PROD database, Self-Service pages, Application Navigator administrative pages may experience intermittent interruptions
Aug 22, 22:12 EDT

Aug 22, 2026

Aug 21, 2026

Google Workspace Education Plus Licensing Issue
Resolved - IT is currently investigating an issue affecting a small subset of students who may be unable to access certain Google Workspace Education Plus features.

Impacted users may experience limited access to Plus-specific capabilities, including Gemini features in Google Docs, Sheets, and Slides, Forms.

Our team is working with Google licensing administrators to identify the root cause and restore access to affected users. We will provide updates as more information becomes available.
Aug 21, 12:40 EDT
Microsoft Email Issues
Resolved - This incident has been resolved.
Aug 21, 12:21 EDT
Identified - The issue has been identified and the team is working on a resolution.
Aug 14, 10:42 EDT
Investigating - We are currently investigating issues related to Microsoft email. We hope to have this identified and resolved quickly.
Aug 14, 09:34 EDT

Aug 20, 2026

No incidents reported.

Aug 19, 2026

No incidents reported.

Aug 18, 2026

No incidents reported.

Aug 17, 2026

No incidents reported.

Aug 16, 2026

No incidents reported.

Aug 15, 2026

No incidents reported.

Aug 14, 2026

Aug 13, 2026

No incidents reported.

Aug 12, 2026

No incidents reported.

Aug 11, 2026

No incidents reported.

Aug 10, 2026

No incidents reported.

Aug 9, 2026

Planned Weekend Maintenance
Completed - The scheduled maintenance has been completed.
Aug 9, 02:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 8, 22:00 EDT
Scheduled - Banner Document Management (BDM) will be undergoing scheduled maintenance in the Production environment. Users may experience brief service interruptions during this window.

If you face any issues logging in or accessing BDM following this maintenance, please report them to touroonesecurity@touro.edu
Aug 7, 13:25 EDT
← Incident History Powered by Atlassian Statuspage