Touro Status

The Touro College and University System

Helpdesk: call 1-844-868-7666 or email help.TouroOne@touro.edu

All Systems Operational

Uptime over the past 90 days. View historical uptime.

Blackboard Operational

TouroOne Portal Operational

TouroOne Admin Pages (Banner 9) Operational

90 days ago

99.87 % uptime

Today

TouroOne SSB Operational

TouchNet Operational

NYMC Operational

Internet Operational

Email Operational

Phone System Operational

Voicemail System Operational

Network Operational

Touro New York Operational

Faculty/Staff Email Operational

Touro New York Student Email Operational

Touro College of Dental Medicine Operational

TouroLaw Operational

Touro Nevada Operational

Internet Operational

Email Operational

Phone System Operational

Voicemail System Operational

Network Operational

File Server Operational

AllScripts EMR Operational

AllScripts PM Operational

Health Center Fax Operational

TouroOne Buy Operational

90 days ago

100.0 % uptime

Today

Touro College and University System Operational

90 days ago

100.0 % uptime

Today

DUO (Two-Step Verification) Operational

90 days ago

100.0 % uptime

Today

Reporting (Tableau) Operational

90 days ago

100.0 % uptime

Today

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Dec 13, 2018

TouroOne Service Interruption

Completed - The scheduled maintenance has been completed.
Dec 13, 07:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 13, 06:00 EST

Update - We will be undergoing scheduled maintenance during this time.
Dec 12, 18:13 EST

Update - We will be undergoing scheduled maintenance during this time.
Dec 12, 18:11 EST

Scheduled - Our Ellucian partner has notified Touro College and University System that TouroOne needs an immediate update. Banner Admin Pages and Self-Service Banner will be unavailable tomorrow, Thursday morning for 1 Hour from 6:00AM est/3:00AM pst to 7:00AM/4:00AM pst.
This will not affect the portal itself or Blackboard, Canvas or email.
Dec 12, 17:30 EST

Dec 12, 2018

No incidents reported.

Dec 11, 2018

No phone Service at 902 Quentin

Resolved - Confirmed with on site personnel that the service is restored.
Dec 11, 10:00 EST

Monitoring - The carrier has repaired the issue but is still monitoring to make sure te connection is stable.
Dec 11, 07:01 EST

Investigating - The service outage comes from our carrier. We have opened a ticket with them to investigate further.
Dec 10, 11:54 EST

Dec 9, 2018

No incidents reported.

Dec 8, 2018

No incidents reported.

Dec 7, 2018

TouroOne Portal Outage

Completed - The scheduled maintenance has been completed.
Dec 7, 08:47 EST

Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Dec 7, 08:46 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 7, 04:30 EST

Scheduled - On Friday, December 7, users will be unable to log in to the TouroOne portal for approximately 90 minutes, beginning at 4:30 a.m. EDT/ 1:30 a.m. PDT. Our vendor partner, Ellucian, must perform required maintenance. This should not affect any user who has already logged in to the portal prior to beginning this work.
Dec 6, 17:00 EST

Dec 6, 2018

NYMC_SECURE WiFi offline

Resolved - The problem has been resolved
Dec 6, 10:14 EST

Identified - The problem is related to a server authentication issue. The server is being worked on.
Dec 6, 08:58 EST

Dec 5, 2018

No incidents reported.

Dec 4, 2018

No incidents reported.

Dec 3, 2018

Morning Maintenance

Completed - The scheduled maintenance has been completed.
Dec 3, 07:30 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 3, 07:00 EST

Scheduled - We will be placing the new router in its proper home this morning at HQ. There should only be a short outage. If service doesnt return, please contact the helpdesk or see someone from the network group.
Dec 3, 06:24 EST

Dec 2, 2018

No incidents reported.

Dec 1, 2018

No incidents reported.

Nov 30, 2018

No incidents reported.

Nov 29, 2018

No incidents reported.