Helpdesk: call 1-844-868-7666 or email help.TouroOne@touro.edu
Investigating - Sporadic users from Lander College for Women cannot make outgoing calls.
Apr 20, 13:33 EDT
Update - Verizon is currently working on the issue, no eta at this time.
Apr 20, 13:30 EDT
Update - A technician was dispatched by the carrier and repairs were mostly completed and are ongoing.
Apr 19, 18:51 EDT
Update - A technician was dispatched by the carrier and repairs were mostly completed and are ongoing.
Apr 19, 18:23 EDT
Identified - The carrier has dispatched technicians and repairs are ongoing.
Apr 18, 17:28 EDT
Update - The carrier is scheduling to dispatch a technician to the site.
Apr 17, 18:38 EDT
Update - Currently the main number is working and partial service has been restored.
Apr 17, 12:58 EDT
Update - The issue is due to flooding, the carrier is looking into a temporary solution. Currently the main number is being forwarded through to the Auto attendant.
Apr 16, 20:01 EDT
Investigating - Telephone issues at 27-33 &43 west 23rd street Main campus, right now calls to the main number are not working but outgoing calls are working.
Apr 16, 13:16 EDT
Blackboard   ? Operational
TouroOne Portal   ? Operational
TouroOne INB   ? Operational
TouroOne SSB   ? Operational
TouchNet   ? Operational
NYMC Operational
Internet   Operational
Email   Operational
Phone System   Operational
Voicemail System   Operational
Network   Operational
Touro New York Operational
Faculty/Staff Email   Operational
Touro New York Student Email   Operational
Touro College of Dental Medicine   Operational
TouroLaw   Operational
Touro Nevada Operational
Internet   Operational
Email   Operational
Phone System   Operational
Voicemail System   Operational
Network   Operational
File Server   Operational
AllScripts EMR   Operational
AllScripts PM   Operational
Health Center Fax   Operational
TouroOne Buy   ? Operational
90 days ago
98.61 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Apr 21, 2018

No incidents reported today.

Apr 20, 2018
Resolved - This incident has been resolved.
Apr 20, 12:45 EDT
Investigating - We are experiencing intermittent issues with TouroOne and currently investigating the problem.
Apr 20, 12:02 EDT
Apr 19, 2018
Resolved - This issue was identifies and resolved in our providers network. There has been no signs of a reoccurrence since the issue had stopped.
Apr 19, 05:21 EDT
Monitoring - Services are back up. We are waiting for confirmation for data center.
Apr 18, 22:34 EDT
Identified - Issue has been confirmed by Data center.
Apr 18, 22:21 EDT
Investigating - Major service outage in main data center.
We are investigating the problem.
Apr 18, 22:16 EDT
Apr 17, 2018
Resolved - Service has been restored, all errors cleared.
Apr 17, 13:37 EDT
Investigating - The voicemail is out of service for both TCLA and TUW. I have opened a ticket with the Vendor ticket # 96979. I am also seeing errors on the PRI at TUW and the ticket # for that is 11949. They are investigating now I have given permission for intrusive testing at 11pm PDT.
Apr 17, 13:03 EDT
Apr 15, 2018

No incidents reported.

Apr 14, 2018

No incidents reported.

Apr 13, 2018

No incidents reported.

Apr 12, 2018

No incidents reported.

Apr 11, 2018

No incidents reported.

Apr 10, 2018

No incidents reported.

Apr 9, 2018
Resolved - TouroOne INB and SSB services have been restore. IITS is waiting on the root cause analysis from our vendor partner.
Apr 9, 12:32 EDT
Investigating - The TouroOne INB and SSB services are currently unavailable. IITS is working with our application providing to resolve the issue.
Apr 9, 11:49 EDT
Apr 8, 2018

No incidents reported.

Apr 7, 2018

No incidents reported.