Helpdesk: call 1-844-868-7666 or email help.TouroOne@touro.edu
Update - The voicemail is out of service. Right now there are incoming and outgoing calls but no main greeting and no way to leave messages. We are working with the Dean on Short term and Long term solutions.
Jan 8, 13:30 EST
Investigating - We are experiencing issues at Lander college for Women, right now the voicemail is not working and not all calls are ringing through.
Jan 5, 12:19 EST
Identified - The telephone lines coming into the system are not working, the carrier is set to dispatch 1/16/18. we have given Rabbi Langer backup cell phone and forwarded the main number.
Jan 8, 13:28 EST
Investigating - All telecom services at both buildings are experiencing issue and have no incoming or outgoing calls. We have opened a ticket with the carrier.
Jan 2, 10:26 EST
Blackboard   ? Operational
TouroOne Portal   ? Operational
TouroOne INB   ? Operational
TouroOne SSB   ? Operational
TouchNet   ? Operational
NYMC Operational
Internet   Operational
Email   Operational
Phone System   Operational
Voicemail System   Operational
Network   Operational
Touro New York Operational
Faculty/Staff Email   Operational
Touro New York Student Email   Operational
Touro College of Dental Medicine   Operational
TouroLaw   Operational
Touro Nevada Operational
Internet   Operational
Email   Operational
Phone System   Operational
Voicemail System   Operational
Network   Operational
File Server   Operational
AllScripts EMR   Operational
AllScripts PM   Operational
Health Center Fax   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jan 23, 2018

No incidents reported today.

Jan 22, 2018
Resolved - Problem was resolved.
Jan 22, 20:16 EST
Investigating - Internet Service is unavailable. We are investigating the problem.
Jan 20, 19:59 EST
Jan 21, 2018
Resolved - TouroOne and all components are operating normally. The requirement to log in a second time for Touchnet and the Canvas pilot has been removed. Touchnet and the Canvas pilot are now available directly from the portal without an additional login. The new-look portal will be transitioned during the coming week. Please watch for additional announcements.
Jan 21, 06:13 EST
Update - The TouroOne portal and components remain down as the update process continues.
Jan 21, 05:23 EST
Monitoring - Components of the TouroOne portal will be down for maintenance starting at 10:15 pm Eastern (7:00 pm Pacific), tonight, Saturday, January 20 and continuing until the early morning on Sunday, January 21. During this time, Blackboard, Touchnet, NY Gmail, access to Banner functions such as grades, registration, finance, etc. will be available only sporadically. We expect full functionality to return at approximately 4:00 am (1 am Pacific) Sunday morning. We apologize for the inconvenience. The downtime is required for preparations for the new-look portal upgrade. The final upgrade to the new-look portal has been postponed until the coming week.
Jan 20, 22:11 EST
Jan 19, 2018

No incidents reported.

Jan 18, 2018

No incidents reported.

Jan 17, 2018
Resolved - Access issues to touroone.touro.edu have been resolved.
Jan 17, 17:48 EST
Investigating - Some Touro users are currently experiencing intermittent issues accessing touroone.touro.edu. If you are experiencing this problem:
1. Clear your browser's cache on your browser
2. Close and restart your browser

Touro's vendor has been notified and is working to correct the issue.
Jan 17, 13:07 EST
Jan 16, 2018

No incidents reported.

Jan 15, 2018

No incidents reported.

Jan 14, 2018
Completed - The scheduled maintenance has been completed.
Jan 14, 10:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 13, 20:00 EST
Scheduled - Due to a vendor-scheduled upgrade, Blackboard will not be available for approximately 12 hours starting at 8 pm EST/5 pm PST on Saturday, January 13.
Jan 9, 16:29 EST
Jan 12, 2018

No incidents reported.

Jan 11, 2018

No incidents reported.

Jan 10, 2018

No incidents reported.

Jan 9, 2018

No incidents reported.