Helpdesk: call 1-844-868-7666 or email help.TouroOne@touro.edu
All Systems Operational
Blackboard   ? Operational
TouroOne Portal   ? Operational
TouroOne Admin Pages (Banner 9)   Operational
90 days ago
99.87 % uptime
Today
TouroOne SSB   ? Operational
TouchNet   ? Operational
NYMC Operational
Internet   Operational
Email   Operational
Phone System   Operational
Voicemail System   Operational
Network   Operational
Touro New York Operational
Faculty/Staff Email   Operational
Touro New York Student Email   Operational
Touro College of Dental Medicine   Operational
TouroLaw   Operational
Touro Nevada Operational
Internet   Operational
Email   Operational
Phone System   Operational
Voicemail System   Operational
Network   Operational
File Server   Operational
AllScripts EMR   Operational
AllScripts PM   Operational
Health Center Fax   Operational
TouroOne Buy   ? Operational
90 days ago
100.0 % uptime
Today
Touro College and University System Operational
90 days ago
100.0 % uptime
Today
DUO (Two-Step Verification)   Operational
90 days ago
100.0 % uptime
Today
Reporting (Tableau)   ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Dec 13, 2018
Completed - The scheduled maintenance has been completed.
Dec 13, 07:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 13, 06:00 EST
Update - We will be undergoing scheduled maintenance during this time.
Dec 12, 18:13 EST
Update - We will be undergoing scheduled maintenance during this time.
Dec 12, 18:11 EST
Scheduled - Our Ellucian partner has notified Touro College and University System that TouroOne needs an immediate update. Banner Admin Pages and Self-Service Banner will be unavailable tomorrow, Thursday morning for 1 Hour from 6:00AM est/3:00AM pst to 7:00AM/4:00AM pst.
This will not affect the portal itself or Blackboard, Canvas or email.
Dec 12, 17:30 EST
Dec 12, 2018

No incidents reported.

Dec 11, 2018
Resolved - Confirmed with on site personnel that the service is restored.
Dec 11, 10:00 EST
Monitoring - The carrier has repaired the issue but is still monitoring to make sure te connection is stable.
Dec 11, 07:01 EST
Investigating - The service outage comes from our carrier. We have opened a ticket with them to investigate further.
Dec 10, 11:54 EST
Dec 9, 2018

No incidents reported.

Dec 8, 2018

No incidents reported.

Dec 7, 2018
Completed - The scheduled maintenance has been completed.
Dec 7, 08:47 EST
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Dec 7, 08:46 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 7, 04:30 EST
Scheduled - On Friday, December 7, users will be unable to log in to the TouroOne portal for approximately 90 minutes, beginning at 4:30 a.m. EDT/ 1:30 a.m. PDT. Our vendor partner, Ellucian, must perform required maintenance. This should not affect any user who has already logged in to the portal prior to beginning this work.
Dec 6, 17:00 EST
Dec 6, 2018
Resolved - The problem has been resolved
Dec 6, 10:14 EST
Identified - The problem is related to a server authentication issue. The server is being worked on.
Dec 6, 08:58 EST
Dec 5, 2018

No incidents reported.

Dec 4, 2018

No incidents reported.

Dec 3, 2018
Completed - The scheduled maintenance has been completed.
Dec 3, 07:30 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 3, 07:00 EST
Scheduled - We will be placing the new router in its proper home this morning at HQ. There should only be a short outage. If service doesnt return, please contact the helpdesk or see someone from the network group.
Dec 3, 06:24 EST
Dec 2, 2018

No incidents reported.

Dec 1, 2018

No incidents reported.

Nov 30, 2018

No incidents reported.

Nov 29, 2018

No incidents reported.