Touro College and University System

Helpdesk: 1-844-868-7666 or email help@touro.edu

Monitoring - IT has implemented a fix for the Single Sign On applications. No service interruptions are expected.
Aug 16, 17:24 EDT

Update - IT is continuing to investigate issues with Single Sign On (SSO). There may be intermittent service interruptions to the TouroOne Portal, SSB and other SSO applications.
Aug 16, 09:20 EDT

Update - We continue to investigate issues related to the portal.
Aug 15, 17:14 EDT

Update - We are continuing to investigate this issue.
Aug 15, 13:54 EDT

Investigating - We experienced an intermittent short outage to TouroOne Portal and Single Sign-on. We are investigating the issue.
Aug 15, 13:17 EDT

About This Site

Welcome to Touro College and University Systems systems status page. All community member emails are enrolled in this service. We will post all known and planned services interruptions.

Information Security and Risk Mitigation Operational

Administrative Security Alerts Operational

Student Security Alerts Operational

TouroOne Operational

TouroOne Portal Operational

Self Service (SSB) Operational

Application Navigator - Admin Pages Operational

OneBuy Operational

TouchNet Operational

Parchment/Printing Operational

Communications Operational

Student Email(@student.touro.edu) Operational

Faculty & Staff Email Operational

Canvas Operational

Mitel Office Phones (Touro Central Voice) Operational

Location Based Services: Networks, Internet, Wifi, Website and VPN Operational

Touro New York- Long Island Campus Operational

Touro New York- Middletown Operational

Touro New York- Harlem Operational

Touro New York- Imaging School Operational

Touro California Campus Operational

Touro Nevada Campus Operational

Touro New York- NYC Locations Operational

New York Medical College Operational

Touro College of Dental Medicine Operational

NYC Podiatric Medicine Operational

HTC Operational

Applications Operational

Qualtrics Operational

Service Now Operational

School Dude Operational

PaperCut Operational

ExamSoft Operational

DocuSign Operational

TCWorkspace Group Operational

TCWorkspace Virtual Desktops Operational

TCWorkspace Applications Operational

Reporting Operational

Tableau Operational

Clinics/Health Practices Operational

AllScripts- Nevada Operational

AllScripts PM- Nevada Operational

Health Center Fax- Nevada Operational

Box Operational

Box Web Application Operational

Box Desktop Client Operational

Box Login/SSO Operational

Box Box Sync Operational

Box Box Drive Operational

Box Box Edit / Tools Operational

Box Login/SSO Operational

Box Box Website Operational

Box Uploads/Downloads Operational

Duo Operational

Duo Core Authentication Service Operational

Duo Push Delivery Operational

Duo Phone Call Delivery Operational

Duo SMS Message Delivery Operational

Zoom Operational

Zoom Web Portal Operational

Zoom Zoom Meetings Operational

Zoom Zoom Phone Operational

Zoom Zoom Cloud Room Connector Operational

Zoom Zoom Connector for Polycom Operational

AnyConnect VPN Services Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Banner Application Navigator/Self-Service Maintenance Aug 20, 21:00 - Aug 21, 09:00 EDT

Our hosting provider, Ellucian, will be conducting required maintenance. During this time, Banner PROD database, self-service, application navigator and administrative pages will experience intermittent outages.
Posted on Aug 7, 13:59 EDT

TouroOne TEST Maintenance Aug 20, 22:00 - Aug 21, 04:00 EDT

Our hosting provider, Ellucian, will be conducting required maintenance in the TEST environments. During this time, TEST TouroOne Portal, Banner TEST db, TEST self-service, TEST application navigator and administrative pages, TEST Banner Document Management, other TEST Ellucian applications will experience intermittent outages.
Posted on Aug 8, 09:47 EDT

TouroOne TEST Maintenance Sep 3, 22:00 - Sep 4, 04:00 EDT

Our hosting provider, Ellucian, will be conducting required maintenance. During this time, TouroOne Portal, Banner PROD db, self-service, application navigator and administrative pages, Banner Document Management, Degree Works, and other Ellucian applications will experience intermittent outages.
Posted on Aug 7, 13:57 EDT

TouroOne Maintenance Oct 1, 22:00 - Oct 2, 04:00 EDT

Past Incidents

Aug 17, 2022

No incidents reported today.

Aug 16, 2022

Unresolved incident: TouroOne Portal Intermittent Issues.

Aug 15, 2022

Phone service outage

Resolved - The phone service has been restored
Aug 15, 16:59 EDT

Monitoring - The issue has been resolved. We will keep monitoring it.
Aug 15, 15:38 EDT

Identified - The issue has returned. Our carrier is experiencing an outage and will keep us updated.
Aug 15, 14:48 EDT

Update - We are continuing to monitor for any further issues.
Aug 15, 14:02 EDT

Monitoring - Our team has applied a fix and the service is restored. We will keep monitoring it.
Aug 15, 14:02 EDT

Investigating - There is currently no incoming or outgoing phone service to most Touro sites. We are investigating the issue.
Aug 15, 13:11 EDT

Degree Works Intermittent Outages

Resolved - This incident has been resolved.
Aug 15, 13:15 EDT

Monitoring - A fix has been implemented and we are monitoring the results.
Aug 15, 10:41 EDT

Identified - The issue has been identified and a fix is being implemented.
Aug 15, 10:35 EDT

Investigating - We are presently experiencing intermittent outages to Degree Works. We are investigating the issue for a resolution.
Aug 15, 09:25 EDT

Aug 14, 2022

No incidents reported.

Aug 13, 2022

No incidents reported.

Aug 12, 2022

No incidents reported.

Aug 11, 2022

Banner JobSub (Job Submission) is down in PRODUCTION

Resolved - This incident has been resolved.
Aug 11, 08:19 EDT

Update - We continue to monitor and troubleshoot with Ellucian on any follow-up issues. During this time, Job Submission remains available.
Aug 10, 15:44 EDT

Monitoring - A fix has been implemented and we are monitoring the results.
Aug 10, 10:16 EDT

Investigating - Banner Job Submission functionality is presently unavailable. Ellucian Cloud Team has been engaged and investigation has begun for a resolution. This has no impact to Self Service or Banner Application Navigator
Aug 10, 08:40 EDT

Aug 10, 2022

Banner Enterprise Identity Services (BEIS) Outage

Resolved - This incident has been resolved.
Aug 10, 11:51 EDT

Monitoring - A fix has been implemented and we are monitoring the results.
Aug 10, 10:16 EDT

Investigating - We are currently experiencing an outage to Banner Enterprise Identity Services - BEIS. During this time, we are unable to add any new users and any user data changes will not be saved. Our hosting provider, Ellucian is investigating the issue.
Aug 10, 09:17 EDT

Aug 9, 2022

Banner JobSub (Job Submission) is down in PRODUCTION

Resolved - This incident has been resolved.
Aug 9, 12:20 EDT

Monitoring - A fix has been implemented and we are monitoring the results.
Aug 9, 09:25 EDT

Banner Enterprise Identity Services (BEIS) Outage

Resolved - This incident has been resolved.
Aug 9, 12:20 EDT

Monitoring - A fix has been implemented and we are monitoring the results.
Aug 9, 10:26 EDT

Aug 8, 2022

No outgoing calls

Resolved - We are continuing to monitor for any further issues.
Aug 8, 14:49 EDT

Update - We are continuing to monitor for any further issues.
Aug 8, 14:49 EDT

Monitoring - A fix has been implemented and we are monitoring the results.
Aug 8, 14:47 EDT

Identified - We believe the issue is fixed but we are still monitoring it.
Aug 8, 14:46 EDT

Investigating - There is currently no outgoing phone service. We are working with our carrier to fix the issue.
Aug 8, 14:45 EDT

Aug 7, 2022

Network Interruption

Resolved - This incident has been resolved.
Aug 7, 13:48 EDT

Monitoring - A fix has been implemented and we are monitoring the results.
Aug 5, 07:20 EDT

Update - The faulty hardware was replaced and waiting on manufacture to send replacement.
Aug 1, 16:57 EDT

Identified - There is a hardware issue affecting internet and phone service at Touro's Harlem and Lander College for Woman's Campuses. IT is working to replace the failed hardware. The hardware was slate for replacement last year however supply chain issues has the University still waiting for the new equipment.
Aug 1, 09:57 EDT

Aug 6, 2022

No incidents reported.

Aug 5, 2022

Aug 4, 2022

Network Maintenance

Completed - The scheduled maintenance has been completed.
Aug 4, 23:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 4, 22:30 EDT

Scheduled - IT will be performing system maintenance at the data center. No service interruption is expected.
Aug 4, 19:07 EDT

System Maintenance: TouroOne Portal, TCWorkspace, Phone System

Completed - The scheduled maintenance has been completed.
Aug 4, 01:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 4, 00:30 EDT

Scheduled - IT will be perform an emergency upgrade to address the outages caused by a bug in the current firewall code release. This upgrade will cause momentary interruption during the maintenance window.
Aug 3, 21:04 EDT

Aug 3, 2022

TouroOne, TCWorkspace, and Phones Service Interruption

Resolved - This incident has been resolved.
Aug 3, 14:05 EDT

Monitoring - IT had identified the issue. All systems have been restored.
Aug 3, 14:05 EDT

Investigating - Touro University is experiencing an outage at the data center.
Aug 3, 13:35 EDT