Helpdesk: 1-844-868-7666 or email help@touro.edu
Monitoring - IT has implemented a fix for the Single Sign On applications. No service interruptions are expected.
Aug 16, 17:24 EDT
Update - IT is continuing to investigate issues with Single Sign On (SSO). There may be intermittent service interruptions to the TouroOne Portal, SSB and other SSO applications.
Aug 16, 09:20 EDT
Update - We continue to investigate issues related to the portal.
Aug 15, 17:14 EDT
Update - We are continuing to investigate this issue.
Aug 15, 13:54 EDT
Investigating - We experienced an intermittent short outage to TouroOne Portal and Single Sign-on. We are investigating the issue.
Aug 15, 13:17 EDT

About This Site

Welcome to Touro College and University Systems systems status page. All community member emails are enrolled in this service. We will post all known and planned services interruptions.

Information Security and Risk Mitigation Operational
Administrative Security Alerts ? Operational
Student Security Alerts Operational
TouroOne Operational
TouroOne Portal ? Operational
Self Service (SSB) ? Operational
Application Navigator - Admin Pages Operational
OneBuy ? Operational
TouchNet ? Operational
Parchment/Printing ? Operational
Communications Operational
Student Email(@student.touro.edu) ? Operational
Faculty & Staff Email ? Operational
Canvas ? Operational
Mitel Office Phones (Touro Central Voice) ? Operational
Location Based Services: Networks, Internet, Wifi, Website and VPN Operational
Touro New York- Long Island Campus Operational
Touro New York- Middletown Operational
Touro New York- Harlem Operational
Touro New York- Imaging School Operational
Touro California Campus Operational
Touro Nevada Campus Operational
Touro New York- NYC Locations ? Operational
New York Medical College Operational
Touro College of Dental Medicine Operational
NYC Podiatric Medicine Operational
HTC Operational
Applications Operational
Qualtrics Operational
Service Now ? Operational
School Dude Operational
PaperCut Operational
ExamSoft Operational
DocuSign Operational
TCWorkspace Group Operational
TCWorkspace Virtual Desktops Operational
TCWorkspace Applications Operational
Reporting Operational
Tableau Operational
Clinics/Health Practices Operational
AllScripts- Nevada Operational
AllScripts PM- Nevada Operational
Health Center Fax- Nevada Operational
Box Operational
Box Web Application Operational
Box Desktop Client Operational
Box Login/SSO Operational
Box Box Sync Operational
Box Box Drive Operational
Box Box Edit / Tools Operational
Box Login/SSO Operational
Box Box Website Operational
Box Uploads/Downloads Operational
Duo Operational
Duo Core Authentication Service Operational
Duo Push Delivery Operational
Duo Phone Call Delivery Operational
Duo SMS Message Delivery Operational
Zoom Operational
Zoom Web Portal Operational
Zoom Zoom Meetings Operational
Zoom Zoom Phone Operational
Zoom Zoom Cloud Room Connector Operational
Zoom Zoom Connector for Polycom Operational
AnyConnect VPN Services ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Our hosting provider, Ellucian, will be conducting required maintenance. During this time, Banner PROD database, self-service, application navigator and administrative pages will experience intermittent outages.
Posted on Aug 7, 13:59 EDT
TouroOne TEST Maintenance Aug 20, 22:00 - Aug 21, 04:00 EDT
Our hosting provider, Ellucian, will be conducting required maintenance in the TEST environments. During this time, TEST TouroOne Portal, Banner TEST db, TEST self-service, TEST application navigator and administrative pages, TEST Banner Document Management, other TEST Ellucian applications will experience intermittent outages.
Posted on Aug 8, 09:47 EDT
TouroOne TEST Maintenance Sep 3, 22:00 - Sep 4, 04:00 EDT
Our hosting provider, Ellucian, will be conducting required maintenance. During this time, TouroOne Portal, Banner PROD db, self-service, application navigator and administrative pages, Banner Document Management, Degree Works, and other Ellucian applications will experience intermittent outages.
Posted on Aug 7, 13:57 EDT
TouroOne Maintenance Oct 1, 22:00 - Oct 2, 04:00 EDT
Our hosting provider, Ellucian, will be conducting required maintenance. During this time, TouroOne Portal, Banner PROD db, self-service, application navigator and administrative pages, Banner Document Management, Degree Works, and other Ellucian applications will experience intermittent outages.
Posted on Aug 8, 09:50 EDT
Past Incidents
Aug 17, 2022

No incidents reported today.

Aug 16, 2022

Unresolved incident: TouroOne Portal Intermittent Issues.

Aug 15, 2022
Resolved - The phone service has been restored
Aug 15, 16:59 EDT
Monitoring - The issue has been resolved. We will keep monitoring it.
Aug 15, 15:38 EDT
Identified - The issue has returned. Our carrier is experiencing an outage and will keep us updated.
Aug 15, 14:48 EDT
Update - We are continuing to monitor for any further issues.
Aug 15, 14:02 EDT
Monitoring - Our team has applied a fix and the service is restored. We will keep monitoring it.
Aug 15, 14:02 EDT
Investigating - There is currently no incoming or outgoing phone service to most Touro sites. We are investigating the issue.
Aug 15, 13:11 EDT
Resolved - This incident has been resolved.
Aug 15, 13:15 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 15, 10:41 EDT
Identified - The issue has been identified and a fix is being implemented.
Aug 15, 10:35 EDT
Investigating - We are presently experiencing intermittent outages to Degree Works. We are investigating the issue for a resolution.
Aug 15, 09:25 EDT
Aug 14, 2022

No incidents reported.

Aug 13, 2022

No incidents reported.

Aug 12, 2022

No incidents reported.

Aug 11, 2022
Resolved - This incident has been resolved.
Aug 11, 08:19 EDT
Update - We continue to monitor and troubleshoot with Ellucian on any follow-up issues. During this time, Job Submission remains available.
Aug 10, 15:44 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 10, 10:16 EDT
Investigating - Banner Job Submission functionality is presently unavailable. Ellucian Cloud Team has been engaged and investigation has begun for a resolution. This has no impact to Self Service or Banner Application Navigator
Aug 10, 08:40 EDT
Aug 10, 2022
Resolved - This incident has been resolved.
Aug 10, 11:51 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 10, 10:16 EDT
Investigating - We are currently experiencing an outage to Banner Enterprise Identity Services - BEIS. During this time, we are unable to add any new users and any user data changes will not be saved. Our hosting provider, Ellucian is investigating the issue.
Aug 10, 09:17 EDT
Aug 9, 2022
Resolved - This incident has been resolved.
Aug 9, 12:20 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 9, 09:25 EDT
Investigating - Banner Job Submission functionality is presently unavailable. Ellucian Cloud Team has been engaged and investigation has begun for a resolution. This has no impact to Self Service or Banner Application Navigator.
Aug 9, 08:35 EDT
Resolved - This incident has been resolved.
Aug 9, 12:20 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 9, 10:26 EDT
Investigating - We are currently experiencing an outage to Banner Enterprise Identity Services - BEIS. During this time, we are unable to add any new users and any user data changes will not be saved. Our hosting provider, Ellucian is investigating the issue.
Aug 9, 09:54 EDT
Aug 8, 2022
Resolved - We are continuing to monitor for any further issues.
Aug 8, 14:49 EDT
Update - We are continuing to monitor for any further issues.
Aug 8, 14:49 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 8, 14:47 EDT
Identified - We believe the issue is fixed but we are still monitoring it.
Aug 8, 14:46 EDT
Investigating - There is currently no outgoing phone service. We are working with our carrier to fix the issue.
Aug 8, 14:45 EDT
Aug 7, 2022
Resolved - This incident has been resolved.
Aug 7, 13:48 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 5, 07:20 EDT
Update - The faulty hardware was replaced and waiting on manufacture to send replacement.
Aug 1, 16:57 EDT
Identified - There is a hardware issue affecting internet and phone service at Touro's Harlem and Lander College for Woman's Campuses. IT is working to replace the failed hardware. The hardware was slate for replacement last year however supply chain issues has the University still waiting for the new equipment.
Aug 1, 09:57 EDT
Aug 6, 2022

No incidents reported.

Aug 5, 2022
Aug 4, 2022
Completed - The scheduled maintenance has been completed.
Aug 4, 23:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 4, 22:30 EDT
Scheduled - IT will be performing system maintenance at the data center. No service interruption is expected.
Aug 4, 19:07 EDT
Completed - The scheduled maintenance has been completed.
Aug 4, 01:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 4, 00:30 EDT
Scheduled - IT will be perform an emergency upgrade to address the outages caused by a bug in the current firewall code release. This upgrade will cause momentary interruption during the maintenance window.
Aug 3, 21:04 EDT
Aug 3, 2022
Resolved - This incident has been resolved.
Aug 3, 14:05 EDT
Monitoring - IT had identified the issue. All systems have been restored.
Aug 3, 14:05 EDT
Investigating - Touro University is experiencing an outage at the data center.
Aug 3, 13:35 EDT