Helpdesk: call 1-844-868-7666 or email help.TouroOne@touro.edu
All Systems Operational
Blackboard   ? Operational
TouroOne Portal   ? Operational
TouroOne Admin Pages (Banner 9)   Operational
90 days ago
99.66 % uptime
Today
TouroOne SSB   ? Operational
TouchNet   ? Operational
NYMC Operational
Internet   Operational
Email   Operational
Phone System   Operational
Voicemail System   Operational
Network   Operational
Touro New York Operational
Faculty/Staff Email   Operational
Touro New York Student Email   Operational
Touro College of Dental Medicine   Operational
TouroLaw   Operational
Touro Nevada Operational
Internet   Operational
Email   Operational
Phone System   Operational
Voicemail System   Operational
Network   Operational
File Server   Operational
AllScripts EMR   Operational
AllScripts PM   Operational
Health Center Fax   Operational
TouroOne Buy   ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jul 21, 2018
Completed - The scheduled maintenance has been completed.
Jul 21, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 20, 23:00 EDT
Scheduled - Due to scheduled maintenance by our outside service provider, Blackboard users will experience service interruption for about 8 hours starting at 11 pm EDT on Friday, July 20.
Jul 20, 12:24 EDT
Jul 20, 2018
Resolved - Issue Resolved.
Jul 20, 10:51 EDT
Monitoring - The service has begun working, however there is no official confirmation.
Jul 19, 14:00 EDT
Identified - There is currently an outage at Lander College for Men which has caused incoming and outgoing calls to stop working. Interoffice calls are working by extension currently. we are working on a temporary solution while our carrier works to repair their outage. They have not provided an estimated time until the repair is completed.
Jul 19, 09:09 EDT
Jul 18, 2018
Resolved - This incident has been resolved.
Jul 18, 14:58 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 18, 12:52 EDT
Investigating - We are currently experiencing a high volume of support issues regarding Banner 9 performance. IITS has escalated the issue with Ellucian.
Jul 18, 11:54 EDT
Jul 17, 2018
Resolved - A defect has been identified within the Banner 9 infrastructure. Our Ellucian partner is planning a response.
Jul 17, 13:34 EDT
Identified - We are experiencing Banner 9 issues with App Nav and Admin Pages. We have contacted Ellucian support.
Jul 17, 12:59 EDT
Jul 16, 2018

No incidents reported.

Jul 15, 2018

No incidents reported.

Jul 14, 2018

No incidents reported.

Jul 13, 2018

No incidents reported.

Jul 12, 2018
Resolved - The issue has been resolved as of 3:50pm.
Jul 12, 15:58 EDT
Investigating - Calls from 19 Skyline Drive to anywhere outside the building are not working. Calls within the building are working. The IT Department is working to identify the problem.
Jul 12, 12:57 EDT
Jul 11, 2018
Resolved - This incident has been resolved.
Jul 11, 05:35 EDT
Update - We are continuing to monitor for future issues.
Jul 10, 22:54 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 10, 20:21 EDT
Investigating - We are experiencing an intermittent outage on Banner 9. The vendor has been notified.
Jul 10, 19:02 EDT
Jul 10, 2018
Resolved - The issue has been resolved. We will continue monitoring.
Jul 10, 12:37 EDT
Investigating - We are experiencing an intermittent issue with Touroone Portal. We are investigating the issue.
Jul 10, 12:02 EDT
Jul 9, 2018

No incidents reported.

Jul 8, 2018

No incidents reported.

Jul 7, 2018

No incidents reported.