Helpdesk: 1-844-868-7666 or email help@touro.edu
All Systems Operational

About This Site

Welcome to Touro College and University Systems systems status page. All community member emails are enrolled in this service. We will post all know and planned services interruptions.

Information Security and Risk Mitigation Operational
Administrative Security Alerts ? Operational
Student Security Alerts Operational
TouroOne Operational
TouroOne Portal ? Operational
Self Service (SSB) ? Operational
Application Navigator - Admin Pages Operational
OneBuy ? Operational
TouchNet ? Operational
Parchment/Printing ? Operational
Communications Operational
Student Email(@student.touro.edu) ? Operational
Faculty & Staff Email ? Operational
Canvas ? Operational
Mitel Office Phones (Touro Central Voice) ? Operational
Location Based Services: Networks, Internet, Wifi, Website and VPN Operational
Touro New York- Law School Operational
Touro New York- Middletown Operational
Touro New York- Harlem Operational
Touro New York- Imaging School Operational
Touro California Campus Operational
Touro Nevada Campus Operational
Touro New York- NYC Locations ? Operational
New York Medical College Operational
Touro College of Dental Medicine Operational
NYC Podiatric Medicine Operational
HTC Operational
Applications Operational
Qualtrics Operational
Service Now ? Operational
School Dude Operational
PaperCut Operational
ExamSoft Operational
TCWorkspace Group Operational
TCWorkspace Virtual Desktops Operational
TCWorkspace Applications Operational
Reporting Operational
Tableau Operational
Clinics/Health Practices Operational
AllScripts- Nevada Operational
AllScripts PM- Nevada Operational
Health Center Fax- Nevada Operational
Box Operational
Box Web Application Operational
Box Desktop Client Operational
Box Login/SSO Operational
Box Box Sync Operational
Box Box Drive Operational
Box Box Edit / Tools Operational
Box Login/SSO Operational
Box Box Website Operational
Box Uploads/Downloads Operational
Duo Operational
Duo Core Authentication Service Operational
Duo Push Delivery Operational
Duo Phone Call Delivery Operational
Duo SMS Message Delivery Operational
Zoom Operational
Zoom Web Portal Operational
Zoom Zoom Meetings Operational
Zoom Zoom Phone Operational
Zoom Zoom Cloud Room Connector Operational
Zoom Zoom Connector for Polycom Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jul 31, 2021

No incidents reported today.

Jul 30, 2021
TouroOne Service Interruption
Completed - The scheduled maintenance has been completed.
Jul 30, 19:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 30, 19:00 EDT
Scheduled - Information Technology will perform a maintenance at the Touro College data center this evening. There may be monetary interruptions to TouroOne Portal and Single-Sign On applications between 7:00 PM and 7:30 PM eastern time.
If you experience an issue, please wait a few minutes and try again.

Instructional and Information Technology
Jul 30, 15:14 EDT
Jul 29, 2021
ServiceNow(help.touro.edu) Interruption
Resolved - This incident has been resolved.
Jul 29, 13:03 EDT
Identified - The issue has been identified and a fix is being implemented.
Jul 29, 12:36 EDT
Investigating - We are experiencing an issue with ServiceNow Support Center. Users will not be able to login to help.touro.edu, to submit incidents or request.
Jul 29, 12:36 EDT
Jul 28, 2021

No incidents reported.

Jul 27, 2021

No incidents reported.

Jul 26, 2021

No incidents reported.

Jul 25, 2021

No incidents reported.

Jul 24, 2021

No incidents reported.

Jul 23, 2021

No incidents reported.

Jul 22, 2021
TouroOne System Maintenance
Completed - The scheduled maintenance has been completed.
Jul 22, 12:57 EDT
Scheduled - A Touro College vendor will be preforming a scheduled maintenance impacting TouroOne services. During this window, downtime is expected for TouroOne Banner Admin pages and Self Service (SSB). This should not impede your ability to access Portal, Canvas and SSO applications.
Jul 16, 11:08 EDT
TouroOne Emergency Maintenance
Resolved - This incident has been resolved.
Jul 22, 12:56 EDT
Update - We are continuing to investigate this issue.
Jul 22, 12:08 EDT
Investigating - We are putting Banner Application Navigation pages, TouroOne Self-Service and TouchNet in an emergency maintenance mode. This will impact your ability to access AppNav and Self-Service pages.
Jul 22, 12:01 EDT
Jul 21, 2021

No incidents reported.

Jul 20, 2021

No incidents reported.

Jul 19, 2021

No incidents reported.

Jul 18, 2021
Touro College Datacenter Availability & Resilience Testing Scheduled
Completed - The scheduled maintenance has been completed.
Jul 18, 08:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 18, 07:00 EDT
Scheduled - The Touro College network staff will perform a series of network tests at the Touro College data center. No service interruption is expected. However, with any test of this nature momentary outages could occur. If you are unable to access TouroOne Portal, TCWorkspace, Central Phone System or other Single-Sign On applications wait a moment and try again.
Jul 17, 10:26 EDT
Jul 17, 2021

No incidents reported.

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