Helpdesk: call 1-844-868-7666 or email help.TouroOne@touro.edu
Update - At Level 4 escalation with the provider, the services did momentarily come back up and went down about 5 minutes later. we are still working both directions actively.
Mar 12, 20:21 EDT
Identified - we have identified the issue to be caused by a fault in the carrier network, we are escalating with them to try and bring services back up. we are also looking at alternatives to restore services quickly as we have a tech on-site.
Mar 12, 19:19 EDT
Investigating - The internet and phones are down at LCW location.
We are working on identifying the cause.
Mar 12, 16:30 EDT
Blackboard ? Operational
TouroOne Portal ? Operational
TouroOne Admin Pages (Banner 9) Operational
90 days ago
98.37 % uptime
Today
TouroOne SSB ? Operational
TouchNet ? Operational
NYMC Operational
Internet Operational
Email Operational
Phone System Operational
Voicemail System Operational
Network Operational
Touro New York Operational
Faculty/Staff Email Operational
Touro New York Student Email Operational
Touro College of Dental Medicine Operational
TouroLaw Operational
Touro Nevada Operational
Internet Operational
Email Operational
Phone System Operational
Voicemail System Operational
Network Operational
File Server Operational
AllScripts EMR Operational
AllScripts PM Operational
Health Center Fax Operational
TouroOne Buy ? Operational
90 days ago
100.0 % uptime
Today
Touro College and University System Operational
90 days ago
100.0 % uptime
Today
DUO (Two-Step Verification) Operational
90 days ago
100.0 % uptime
Today
Reporting (Tableau) ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Past Incidents
Mar 22, 2019

No incidents reported today.

Mar 21, 2019

No incidents reported.

Mar 20, 2019

No incidents reported.

Mar 19, 2019

No incidents reported.

Mar 18, 2019

No incidents reported.

Mar 17, 2019

No incidents reported.

Mar 16, 2019

No incidents reported.

Mar 15, 2019

No incidents reported.

Mar 14, 2019

No incidents reported.

Mar 13, 2019

No incidents reported.

Mar 11, 2019

No incidents reported.

Mar 10, 2019

No incidents reported.

Mar 9, 2019

No incidents reported.

Mar 8, 2019
Completed - The scheduled maintenance has been completed.
Mar 8, 05:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 8, 03:01 EST
Scheduled - There will be a TouroOne maintenance outage impacting Banner Admin Pages only beginning Friday morning, March 8th, at 3:00AM-5:00AM EST. This Ellucian performed maintenance will not affect SSB, Blackboard, Canvas or email. Please plan accordingly.
Mar 7, 15:58 EST