Helpdesk: 1-844-868-7666 or email help@touro.edu

Google Workspace Education Plus Licensing Issue

Incident Report for Touro University - Central IT

Investigating

IT is currently investigating an issue affecting a small subset of users who may be unable to access certain Google Workspace Education Plus features.
Impacted users may experience limited access to Plus-specific capabilities, including Gemini features in Google Docs, Sheets, Slides, and Forms,
Our team is working to identify the root cause and restore access to affected users. We will provide updates as more information becomes available.

Posted Aug 21, 2026 - 12:45 EDT

This incident affects: Communications (Student Email (@student.touro.edu)).