We believe all issues are resolved by Ellucian. Please contact the Helpdesk, Brad Groener or Alina Marcus if you encounter any further login problems.
Posted 2 months ago. Nov 12, 2018 - 20:29 EST
Ellucian has stated they made the needed changes and that users must clear their browser cache. We will be on monitoring status. Please report any additional problems to Helpdesk, Alina Marcus and Brad Groener.
From: Ellucian Support < ________________________________________ 2018-11-12 15:27:26 EST - Matthew Murphy Comment Also, please have them clear their browser cache, close the browser window, then try again.
Posted 2 months ago. Nov 12, 2018 - 15:41 EST
The issue has been identified and a fix is being implemented.
Posted 2 months ago. Nov 12, 2018 - 13:08 EST
We are continuing to investigate this issue.
Posted 2 months ago. Nov 12, 2018 - 11:33 EST
We are in the process of reviewing the issue reported to the Helpdesk where users are getting "User not Authenticated" we will inform all as to the progress.
Posted 2 months ago. Nov 12, 2018 - 11:32 EST
This incident affected: TouroOne Admin Pages (Banner 9).