Helpdesk: call 1-844-868-7666 or email help.TouroOne@touro.edu
Banner 9 Admin Pages having intermittent Log In Errors
Incident Report for Touro
Resolved
We believe all issues are resolved by Ellucian. Please contact the Helpdesk, Brad Groener or Alina Marcus if you encounter any further login problems.
Posted 4 months ago. Nov 12, 2018 - 20:29 EST
Monitoring
Ellucian has stated they made the needed changes and that users must clear their browser cache. We will be on monitoring status. Please report any additional problems to Helpdesk, Alina Marcus and Brad Groener.

From: Ellucian Support <
________________________________________
2018-11-12 15:27:26 EST - Matthew Murphy Comment
Also, please have them clear their browser cache, close the browser window, then try again.

Thanks
Posted 4 months ago. Nov 12, 2018 - 15:41 EST
Identified
The issue has been identified and a fix is being implemented.
Posted 4 months ago. Nov 12, 2018 - 13:08 EST
Update
We are continuing to investigate this issue.
Posted 4 months ago. Nov 12, 2018 - 11:33 EST
Investigating
We are in the process of reviewing the issue reported to the Helpdesk where users are getting "User not Authenticated" we will inform all as to the progress.
Posted 4 months ago. Nov 12, 2018 - 11:32 EST
This incident affected: TouroOne Admin Pages (Banner 9).