Helpdesk: 1-844-868-7666 or email help@touro.edu
Network Interruption
Incident Report for Touro University - Central IT
Resolved
This incident has been resolved.
Posted Aug 07, 2022 - 13:48 EDT
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Aug 05, 2022 - 07:20 EDT
Update
The faulty hardware was replaced and waiting on manufacture to send replacement.
Posted Aug 01, 2022 - 16:57 EDT
Identified
There is a hardware issue affecting internet and phone service at Touro's Harlem and Lander College for Woman's Campuses. IT is working to replace the failed hardware. The hardware was slate for replacement last year however supply chain issues has the University still waiting for the new equipment.
Posted Aug 01, 2022 - 09:57 EDT
This incident affected: Location Based Services: Networks, Internet, Wifi, Website and VPN (Touro New York- Harlem, Touro New York- NYC Locations).