Helpdesk: call 1-844-868-7666 or email help.TouroOne@touro.edu
LCW Network (Internet) down
Incident Report for Touro
Resolved
This incident has been resolved.
Primary circuit was down due to service provider issue that could not be resolved quickly.
Secondary circuit deployed to enable failover in the future.
Posted about 1 month ago. Mar 13, 2019 - 07:34 EDT
Update
At Level 4 escalation with the provider, the services did momentarily come back up and went down about 5 minutes later. we are still working both directions actively.
Posted about 1 month ago. Mar 12, 2019 - 20:21 EDT
Identified
we have identified the issue to be caused by a fault in the carrier network, we are escalating with them to try and bring services back up. we are also looking at alternatives to restore services quickly as we have a tech on-site.
Posted about 1 month ago. Mar 12, 2019 - 19:19 EDT
Investigating
The internet and phones are down at LCW location.
We are working on identifying the cause.
Posted about 1 month ago. Mar 12, 2019 - 16:30 EDT