This incident has been resolved. Primary circuit was down due to service provider issue that could not be resolved quickly. Secondary circuit deployed to enable failover in the future.
Posted 4 months ago. Mar 13, 2019 - 07:34 EDT
At Level 4 escalation with the provider, the services did momentarily come back up and went down about 5 minutes later. we are still working both directions actively.
Posted 4 months ago. Mar 12, 2019 - 20:21 EDT
we have identified the issue to be caused by a fault in the carrier network, we are escalating with them to try and bring services back up. we are also looking at alternatives to restore services quickly as we have a tech on-site.
Posted 4 months ago. Mar 12, 2019 - 19:19 EDT
The internet and phones are down at LCW location. We are working on identifying the cause.