Helpdesk: call 1-844-868-7666 or email help.TouroOne@touro.edu
Banner Printing - Intermittent screen page printing issues.
Incident Report for Touro
Resolved
Ellucian has provided a workaround that will need to be in place until March when they do a formal upgrade to the printing services. If there are any questions the Helpdesk can provide instructions.
Posted 4 months ago. Jan 17, 2019 - 15:59 EST
Monitoring
The problem has been identified and a workaround provided from Ellucian which we will provide to the Helpdesk. We are monitoring the workaround and will provide additional details when we receive them from Ellucian.
Posted 4 months ago. Jan 17, 2019 - 12:10 EST
Update
We are continuing work with Ellucian Hosting and Action Line support services. Also having a Zoom Web meeting to view actual issues with their support. We will advise as to the results and actions to be taken.
Posted 4 months ago. Jan 17, 2019 - 10:47 EST
Investigating
We have had reports that some users are experiencing issues with printing screen prints or when printed they seem to be of a poor quality. We have put a ticket into Ellucian Support and will update all when we have more information.
Posted 4 months ago. Jan 16, 2019 - 15:57 EST
This incident affected: TouroOne Admin Pages (Banner 9).