Helpdesk: 1-844-868-7666 or email help@touro.edu
All Systems Operational

About This Site

Welcome to Touro University systems status page. All community member emails are enrolled in this service. We will post all known and planned services interruptions.

Uptime over the past 90 days. View historical uptime.
Information Security and Risk Mitigation Operational
Administrative Security Alerts ? Operational
Student Security Alerts Operational
TouroOne Operational
TouroOne Portal ? Operational
Self Service (SSB) ? Operational
Application Navigator - Admin Pages Operational
OneBuy ? Operational
TouchNet ? Operational
Parchment/Printing ? Operational
Communications Operational
Student Email (@student.touro.edu) ? Operational
Faculty & Staff Email ? Operational
Canvas ? Operational
Mitel Office Phones (Touro Central Voice) ? Operational
Listservs Operational
Banner Communications Management (BCM) Operational
Location Based Services: Networks, Internet, Wifi, Website and VPN Operational
Touro New York- Long Island Campus Operational
Touro New York- Middletown Operational
Touro New York- Harlem Operational
Touro New York- Imaging School Operational
Touro California Campus Operational
Touro Nevada Campus Operational
Touro New York- NYC Locations ? Operational
New York Medical College Operational
Touro College of Dental Medicine Operational
NYC Podiatric Medicine Operational
HTC Operational
NYC 3 Times Square Cross River Campus Operational
Applications Operational
90 days ago
100.0 % uptime
Today
Qualtrics Operational
Service Now ? Operational
PaperCut Operational
ExamSoft Operational
DocuSign Operational
Banner Document Management (BDM) Operational
Banner Access Management (BAM) Operational
Degree Works Operational
Banner Enterprise Identity System (BEIS) Operational
Unimarket Operational
Azure Labs Virtual Machines ? Operational
90 days ago
100.0 % uptime
Today
Touro University Library Operational
90 days ago
100.0 % uptime
Today
Applications Tools Operational
Banner Workflow Operational
Automic Operational
Banner Event Publisher (BEP) Operational
Evisions Operational
Intellecheck Operational
Formfusion Operational
TCWorkspace Group Operational
TCWorkspace Virtual Desktops Operational
TCWorkspace Applications Operational
Reporting Operational
Tableau Operational
Clinics/Health Practices Operational
AllScripts- Nevada Operational
AllScripts PM- Nevada Operational
Health Center Fax- Nevada Operational
Box Operational
Box Web Application Operational
Box Desktop Client Operational
Box Login/SSO Operational
Box Box Sync Operational
Box Box Drive Operational
Box Box Edit / Tools Operational
Box Login/SSO Operational
Box Box Website Operational
Box Uploads/Downloads Operational
Duo Operational
Duo Core Authentication Service Operational
Duo Push Delivery Operational
Duo Phone Call Delivery Operational
Duo SMS Message Delivery Operational
Zoom Operational
Zoom Web Portal Operational
Zoom Zoom Meetings Operational
Zoom Zoom Phone Operational
Zoom Zoom Cloud Room Connector Operational
Zoom Zoom Connector for Polycom Operational
VPN Services ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Jan 7, 2025

No incidents reported today.

Jan 6, 2025

No incidents reported.

Jan 5, 2025

No incidents reported.

Jan 4, 2025

No incidents reported.

Jan 3, 2025
TouroOne Portal Widgets Display Issue
Resolved - This incident has been resolved.
Jan 3, 12:46 EST
Investigating - We are currently investigating an issue where TouroOne Portal widgets are not displaying as expected. This is impacting users attempting to access services through the platform.

To access single sign-on (SSO) applications (Canvas, Banner) search “Direct Access to TouroOne Applications During Maintenance” at help.touro.edu.
Jan 3, 11:25 EST
TouroOne Portal – Pathify Widget Display Issue
Resolved - This incident has been resolved.
Jan 3, 09:41 EST
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 3, 09:19 EST
Investigating - We are currently investigating an issue where Pathify widgets are not displaying as expected in the TouroOne Portal. This may impact users attempting to access services through the platform.

To access single sign-on (SSO) applications (Canvas, Banner) search “Direct Access to TouroOne Applications During Maintenance” at help.touro.edu.
Jan 3, 09:15 EST
Jan 2, 2025

No incidents reported.

Jan 1, 2025

No incidents reported.

Dec 31, 2024

No incidents reported.

Dec 30, 2024
Ellucian SSL Certificate Renewal
Completed - The scheduled maintenance has been completed.
Dec 30, 04:00 EST
Scheduled - Ellucian SSL certificates are due for renewal to ensure continued secure access to Banner services. During this maintenance window, system access may be intermittent or unavailable as we update and validate the certificates.

Upon completion, it is important to clear your browsers cache and cookies. If you face any issues, please report them to touroonesecurity@touro.edu
Dec 27, 12:51 EST
Dec 29, 2024
Ellucian Banner Maintenance
Completed - The scheduled maintenance has been completed.
Dec 29, 05:00 EST
Scheduled - Our hosting provider, Ellucian, will be performing required maintenance. During this time, Banner PROD database, self-service pages, App Nav, and administrative pages may experience intermittent interruptions
Dec 27, 12:37 EST
Dec 28, 2024

No incidents reported.

Dec 27, 2024

No incidents reported.

Dec 26, 2024

No incidents reported.

Dec 25, 2024

No incidents reported.

Dec 24, 2024

No incidents reported.

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